What information should owners look for when hiring a property manager?

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What information should owners look for when hiring a property manager?

Property owners should make sure they choose a qualified, reliable, and acceptable individual or organization to manage their rental property by obtaining particular information before employing a property manager. When employing a property manager, owners should take into account the following extensive list of details and inquiries:

1. Experience and Expertise:

Background and Experience:

  • Find out how much experience the property management has in the field.
  • Find out whether they have any particular expertise managing properties that are comparable to yours in terms of size and kind.

Property Management Licenses and Certifications:

  • Verify whether the property manager possesses the licenses and certifications mandated by regional or state legal requirements.

2. Services Offered:

Management Services Provided:

  • Recognize the whole range of services they provide, including maintenance, tenant screening, rent collection, legal compliance, and more.

Emergency Services:

  • Find out how they handle problems that arise after hours and in cases of emergency.

Advertising and Marketing:

  • How do they market and publicize available homes to attract suitable tenants?

3. Tenant Relations:

Tenant Screening Process:

  • Inquire about the procedures they use to screen prospective tenants, such as credit checks, background checks, and rental references.

Lease Agreements:

  • Examine their standard lease agreements and their terms on rent hikes, renewals, and terminations.

4. Financial and Reporting:

Financial Management:

  • What is their policy regarding late payments and rent collection?
  • How do they send money to owners?

Accounting and Reporting:

  • Find out how frequently the owners receive their financial reports and see a few examples.

5. Maintenance and Repairs:

Maintenance Policies:

  • Find out more about their policies regarding requests for repairs and maintenance. Are they using internal maintenance teams or a network of reliable vendors?

6. Legal and Compliance:

Legal Compliance:

  • Verify the property manager’s familiarity with applicable local laws pertaining to landlord-tenant disputes and other legal requirements.

7. Fees and Contracts:

Fee Structure:

  • Understand their pricing structure as well as any additional charges for services that go beyond the scope of the basic contract.

Cancellation Terms:

  • Check the conditions of their contract, paying particular attention to the sections on cancellation or termination.

8. References and Reviews:

Client References:

  • To assess your level of satisfaction with their services, ask for referrals from recent or past customers.

Online Reviews:

  • Look for online reviews and ratings on websites that are dedicated to your industry or on sites like Yelp and Google.


For property owners, choosing a property manager is an important choice. Compiling thorough information is essential. By doing their research and doing due diligence, property owners will be better equipped to select a property manager who will take good care of their investment.

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